General Manager Job Description

BASIC INFORMATION

POSITION SUMMARY

The General Manager is responsible for the overall operation, delivery of quality vacation experiences, resort assets management and desired guest satisfaction thresholds of the resort and management through adherence to brand standards and effective leadership of all departments.

ESSENTIAL FUNCTIONS

The General Manager:

• Assigns duties to department heads and provides resources for each department to achieve the operations goals.
• Utilizes training resources and standard operating procedures to effectively lead the resort.
• Reviews department head/managers performances, job skills development and conducts disciplinary actions as necessary.
• Inspects resort for cleanliness and appearance and ensures that below standard items are promptly addressed.
• Prepares annual budgets consistent with the expectations set forth by the board of directors and Vice President of Resort Operations.
• Reviews monthly financial statements and makes necessary operational changes to adhere to budgetary guidelines.
• Prepares and submits all required paperwork timely and accurately.
• Responsible for strict compliance of all mandated Standards of Operation
• Assists Vice President of Resort Operations and Association Administrator on all Board reporting and association governance requirements.
• Must be fluent in speaking both Spanish and English langauges.

OTHER FUNCTIONS

The General Manager may also:

• Provide management for any department in the absence of the department head/manager
• Join local industry affiliated organizations that may be beneficial to the property or the company as a whole.
• Perform any other duties that may be required to ensure proper property operations or budget adherence.
• Review purchases made at the resort to ensure SOP adherence and budgetary guidelines are being followed.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

This position requires at least a High School diploma or GED.  Special consideration will be given to those individuals with an industry related degree.

Experience

 This position will require at least two years management experience in hotel/resort operations  at a property of similar size and/or quality.

PHM’s Core Competencies

Customer Orientation—A focus on meeting and exceeding customer expectations; a continuous awareness of how all work tasks and daily activities impact the customer.

Oral and Written Communication—The ability to recognize and appropriately communicate critical information; a focus on professionalism and etiquette in all communications.

Conflict Management—Orientation toward solutions in times of conflict; ability to maintain composure of self, influence composure of others, and effectively mitigate conflict situations.

Self-Discipline—A natural tendency toward achievement of goals and thorough completion of all tasks; ability to work through unforeseen obstacles and maintain focus on overall expectations.

Professional Conduct—Continuous positive representation of the organizational brand; awareness of one’s surroundings and the ability to develop professional relationships with all staff.

Adaptability to Change—Positive approach to minor or major changes; the ability to help others maintain a positive attitude through times of change

MANAGER COMPETENCIES:

Supervision—A focus on the safety and security of others in the work environment; ability to observe, monitor and be accountable for the active work of multiple individuals or tasks.

Management—A strong business acumen coupled with a high level of integrity and professional standards; orientation toward protecting the image and brand of the organization.

Decision Making—Ability to make decisions confidently and swiftly while considering relevant or critical information; accountability for the outcomes of decisions.

Leadership—Continuous representation of the organizational values; strategic vision coupled with the ability to mentor subordinates.

Growth and Mobility—Tendency toward growth and long term achievement; orientation toward learning new tasks and a willingness to consider personal compromises for career advancement.

Knowledge & Skills

 Accuracy: Ability to perform work accurately and thoroughly.

Autonomy: Ability to work independently with minimal supervision.

Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.

Leadership: Ability to influence others to perform their jobs effectively and to be responsible for making decisions.

Reliability: The trait of being dependable and trustworthy.

Other Requirements

None at this time

PHYSICAL REQUIREMENTS

Next to each activity insert N, O, F, or C based on the job requirements.

Add other physical requirements as applicable.

WORK ENVIRONMENT

The General Manager works in an office setting with a schedule consistent with the business demands of the resort.  This could include nights, weekends, and some holidays.  The job requires the consistent inspection of the resort and its contents which could require long periods of walking inside and outside during all times of the year and in different weather conditions.

 DISCLAIMER/SIGNATURE

This job description is intended to provide guidelines related to the essential functions, required competencies, and the work environment. It is not all-inclusive and the company may change it with or without advance notice to the incumbent(s). In addition, the company may assign other duties and/or requirements at any time, based on its sole prerogative. This document does not represent a contract of employment.

FOR MORE INFORMATION PLEASE CONTACT: bolsadetrabajo@amdetur.org.mx

Fecha de publicación: 6/febrero/2019